This major feature of the INVADE system provides the supervisor with full real-time and historical statistical data for campaigns and interviewers. As well as providing in-depth reports, it is used for Call Monitoring (silent) and Coaching and provides real-time interviewer performance data – including a pictorial desk layout view of interviewer stations, or the list view as shown below.
INVADE Management and Reporting Tool
The INVADE Management and Reporting tool is a web based application that allows customers to manage their systems with an easy to use interface. The flexibility and scalability of the Management and Reporting Tool allows for customers to manage multiple environments from one location – including the ability to monitor global agent statuses across diallers and search through call records.